vfire88 Privacy Policy — Protecting Your Data in Malaysia

Introduction and Scope

This Privacy Policy describes how vfire88 collects, uses, discloses, retains, and protects personal information in connection with the vfire88 website and associated services. It applies to all visitors, registered members, and any person whose data is processed because of their interaction with vfire88.

vfire88 is an online entertainment platform designed for eligible adults aged 21 and above. Our services include casino games, sports betting, live dealer products, and related account and payment features. This policy covers all data processing associated with those services from initial visit through account closure.

This Privacy Policy should be read alongside the vfire88 Terms & Conditions and Responsible Gambling information, which together govern your relationship with the platform.

Definitions

The following definitions apply throughout this Privacy Policy:

• Personal Data — any information relating to an identified or identifiable natural person, including name, identification number, contact details, payment information, device identifiers, and behavioural records linked to an individual.
• Processing — any operation performed on personal data, including collection, recording, storage, use, disclosure, transfer, restriction, or deletion.
• Data Subject — the individual whose personal data is being processed, meaning you as a vfire88 visitor or member.
• Controller — the party that determines the purposes and means of processing. For vfire88 services, the controller is the operating entity behind the vfire88 platform.
• Processor — a third party that processes personal data on behalf of the controller, such as a payment gateway provider or KYC verification service.
• Consent — a freely given, specific, informed, and unambiguous indication of the data subject's agreement to processing of their personal data for a stated purpose.

Personal Data We Collect

vfire88 may collect the following categories of personal data depending on how you interact with the platform:

3.1 Registration and Identity Data

• Full legal name, date of birth, gender, and nationality.
• Residential address in Malaysia or your registered location.
• Government-issued identification number (e.g., MyKad or passport reference).
• Email address, mobile number, and account credentials.

3.2 Financial and Payment Data

• Bank account details associated with Maybank, CIMB, Public Bank, or Hong Leong Bank transactions.
• E-wallet identifiers used through Touch 'n Go eWallet, Boost, or GrabPay.
• FPX and DuitNow transaction references.
• Digital asset wallet addresses where cryptocurrency deposits such as USDT TRC20 are used.
• Deposit amounts, withdrawal requests, and transaction history.

3.3 Verification Documents

• Copies of identity documents submitted for Know Your Customer (KYC) checks.
• Address verification documents such as utility statements or bank correspondence.
• Source of funds or source of wealth documentation where applicable.

3.4 Usage and Technical Data

• IP address, browser type, operating system, and device identifiers.
• Session duration, page interactions, game activity, and betting records.
• Login timestamps, location indicators, and authentication logs.

3.5 Communication Data

• Live chat transcripts, support emails, and submitted enquiry records.
• Survey responses, feedback, and preference settings.

How vfire88 Uses Your Personal Data

vfire88 processes personal data for the purposes set out in the table below. Each purpose is linked to a lawful basis for processing.

Disclosure and Data Sharing

vfire88 does not sell personal data to third parties. We may share personal data only in the following circumstances and only to the extent necessary for the stated purpose:

5.1 Payment and Banking Processors

Transaction data is shared with relevant payment infrastructure providers — including those handling FPX, DuitNow, and Malaysian bank transfers through institutions such as Maybank, CIMB, Public Bank, and Hong Leong Bank — to process deposits, withdrawals, and refunds.

5.2 Identity Verification Providers

vfire88 may engage third-party KYC service providers to assist with verifying identity documents. These providers are contractually required to handle data securely and use it solely for the verification purpose.

5.3 Technology and Infrastructure Partners

Hosting, security monitoring, fraud detection, game content delivery, and analytics functions may involve service providers who process data on our behalf under appropriate data processing agreements.

5.4 Legal and Regulatory Disclosure

vfire88 may disclose personal data where required by applicable law, court order, regulatory direction, or competent authority request. Where permitted by law, we will make reasonable efforts to notify you before such disclosure.

5.5 Corporate Transactions

In the event of a merger, acquisition, or transfer of vfire88 business operations, personal data may form part of the transferred assets, subject to equivalent privacy protections being maintained by the successor entity.

Cookies and Tracking Technologies

vfire88 uses cookies and similar browser-based technologies to operate the platform reliably, maintain session continuity, detect fraud, and understand aggregate usage patterns. The categories of cookies used on vfire88 include:

• Essential cookies — required for login sessions, security tokens, and core platform functions. Disabling these may prevent access to the account area.
• Functional cookies — remember preferences such as language settings, display options, and previously entered non-sensitive details.
• Analytics cookies — collect aggregated, anonymised data about page visits, session durations, and navigation paths to help improve the platform.
• Security cookies — assist in detecting and preventing fraud, unauthorised access, and suspicious account activity.

Most browsers allow cookies to be managed or disabled through settings. Restricting essential cookies may affect the availability and functionality of vfire88 services. vfire88 does not use advertising network or cross-site tracking cookies for third-party marketing purposes.

Data Retention

vfire88 retains personal data for no longer than is necessary for the purpose for which it was collected, subject to applicable legal and regulatory retention requirements. General retention guidelines include:

• Account and identity records — retained for the duration of the account and for a further period following closure as required by applicable regulatory or legal obligations.
• Transaction and financial records — retained for a minimum period necessary to meet anti-money laundering, financial reporting, and dispute resolution requirements.
• KYC verification documents — retained as required by applicable compliance obligations from the date of verification or account closure.
• Support communications — retained for a reasonable period following resolution to allow for follow-up, audit, and quality review purposes.
• Technical and session logs — typically retained for a shorter period sufficient for security review and fraud investigation purposes.

When personal data is no longer required for its stated purpose and no legal obligation requires retention, vfire88 will delete or anonymise it in a manner appropriate to the sensitivity of the data.

Your Data Rights

Subject to applicable law and any restrictions necessary to protect the rights of others, vfire88 account holders may exercise the following rights in relation to personal data held about them:

To exercise any of these rights, submit a request through the vfire88 support channel. vfire88 will respond within a reasonable period and may request identity verification before actioning the request. Requests that are manifestly unfounded, excessive, or repetitive may be declined or subject to a reasonable administrative fee.

Security Measures

vfire88 implements technical and organisational measures intended to protect personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• Encryption of data in transit using industry-standard TLS protocols.
• Access controls limiting personnel access to personal data to those with a legitimate operational need.
• Logging and monitoring of account access, payment transactions, and administrative activity.
• Periodic review and testing of security infrastructure and data handling procedures.
• Contractual data security obligations imposed on third-party processors handling vfire88 user data.

No security system is entirely impenetrable. Players are responsible for maintaining the confidentiality of their own login credentials, one-time codes, and registered device security. Suspected unauthorised account access should be reported to vfire88 support immediately so that protective measures can be applied.

Children and Age Restriction

vfire88 services are intended exclusively for adults aged 21 and above. vfire88 does not knowingly collect personal data from any person under the age of 21. If vfire88 identifies or receives credible information that personal data has been collected from an underage individual, we will take steps to delete that data and close the associated account.

Age verification is a mandatory step in the account registration and KYC process. Parents and guardians who are concerned that a minor has accessed vfire88 should contact support immediately.

Changes to This Privacy Policy

vfire88 may update this Privacy Policy to reflect changes in applicable law, new service features, security practices, payment integrations, or operational adjustments. The effective date displayed at the top of this page indicates the current version.

Where a change materially affects how we process personal data or affects player rights, vfire88 will make reasonable efforts to inform registered users in advance through a website notice, account notification, or support email. Continued use of vfire88 after a revised policy takes effect constitutes acceptance of the updated terms.

If you do not agree with a material change to this policy, you should stop using vfire88 and request account closure through support.

Contact Us About Privacy

For questions, data subject requests, complaints, or any other privacy-related enquiry, please contact the vfire88 support team. When submitting a privacy request, provide your registered account details and a clear description of your request. vfire88 may require identity verification before actioning a data subject request.

More information about your account protections, responsible gambling tools, and platform rules is available in the vfire88 Terms & Conditions and Responsible Gambling pages.